Frequently Asked QuestionsFrequently Asked Questions

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1. I created a new account but I still can’t log in, why?

After registering, you should have received an e-mail confirming your registration. Open that e-mail and click on the provided link to complete the registration process. If you have not received the e-mail, please check your spam folder or contact us to help resolve the issue.

2. Scraawl does not accept my password. What should I do?

Make sure your password is at least 8 characters long and contains at least one letter, one number, and one of the following special characters: ! @ * # $ _% ^

3. I forgot my password. What should I do?

Use the Forgot password? link on the Scraawl home page, and follow the instructions to reset your password.

4. How do I close or delete my Scraawl account?

Go to your My Profile page and click on the Delete Scraawl Account button at the bottom of the page.

4. How do I close or delete my Scraawl account?

Go to your My Profile page and click on the Delete Scraawl Account button at the bottom of the page.

5. How can I sign up for a TxT account?

In order to sign up for a TxT account, all prospective users must get in touch with the Scraawl team through our Contact Us We do not currently offer a free version of TxT.

1. What text sources does TxT accept?

Documents and datasets such as news articles, reports, blogs, comments, chat transcripts, SMS, and e-mail are all accepted by Scraawl TxT.

2. Where can I access the uploaded text in TxT?

All uploaded data is accessible in your My Reports page.

3. How many documents can I upload?

The amount of data is dependent on their pricing plan. Contact us if you’d like to learn more.

1. How many reports can I set up and how many posts can I collect per report?

The number of reports allowed, and posts per report depends on your account privileges. Go to the My Profile page to see your account privileges. There are limits on the number of Search Reports, Streaming Reports, Brand Reports, Archived Reports, Shared Reports, and Case Reports.

2. Is there a limit to the number of reports I can share?

Yes, your account type determines the number of reports that you can share. Check the My Profile page to see your account privileges.

3. What is a Streaming Report?

A Streaming Report is one that has a search in progress. On the My Report page, Streaming Reports will be highlighted in green and show status as Running.

4. Can I stop a streaming search?

A streaming search can be stopped at any time by selecting Stop Report from the Actions pulldown on the My Reports page or on the page of the report itself.

5. I get a message that I have to archive or delete a report before creating a new one, why?

Your profile allows you to have a certain number of reports. You will get this message if you’ve reached your limit and are trying to create a new report. You can delete or archive one or more of your existing reports to get around this. Note that the number of archived reports is also limited – Check the My Profile page to review your limits. Different account types have different report limits. Contact us if you are interested in upgrading your account.

6. What does it mean if a report’s status shows as edited?

This means that you have applied some filters (or excluded some posts). Once a report has been filtered, use the Update statistics button to refresh the Basics Statistics calculations to reflect the selected data. Similarly, you can use the Update analytics button to refresh any of the Advanced Analytics. The original full dataset can easily be retrieved using Undo All Edits from the Actions pulldown.

7. My report says it is complete even before the timeout duration. Why?

A report is considered complete when the number of posts collected reaches the Maximum Posts per Report limit (which can be found on your My Profile page).

8. My report stopped with a timeout notification even before it reached the maximum posts per report. Why?

A search is considered timed out when the search has been executing for the duration as defined by the Report Timeout period specified on your My Profile page. At this point the search will timeout even if the post count in the report is less that the maximum allowable tweets per report.

9. How do I share a report with someone else?

You can share a report with anyone using the Share/Unshare feature which can be accessed from the Actions pulldown. Both streaming and completed reports can be shared. To share a report, enter the e-mail address of the person with whom you want to share the report. That person will receive an e-mail informing them that a report has been shared with them. If the person does not have a Scraawl account, he/she will have to register with Scraawl to see the report.

10. Can I stop sharing a report?

Yes, if you are the owner of the report, you can revoke access to a particular recipient or all recipients of a shared report. To revoke access, select Share/Unshare from the Actions pulldown and then select Revoke Access for individual users. The Revoke All button can be used to revoke access to any or all users.

11. Where can I see a list of reports that have been shared with or by me?

All shared reports can be seen in the My Folders section of the My Reports page. Shared Reports includes reports you have shared with others. Reports Shared With Me includes reports others have shared with you.

12. I shared a report with a user and they cannot see the raw data or run any analytics. Why?

Only the owner of a report can see the raw data and run analytics on a report. All viewers of a shared report have read-only access – they will see any filters you have applied and any analytics you have run.

13. What are case reports?

You can bookmark posts from any report (or from multiple reports) and export them to a Case Report. Case Reports then behave like any other report – you can see Basic Statistics, Advanced Analytics, and Raw Data.

1. I clicked on the Details button on an Advanced Analytic but there is nothing there.

To view an Advanced Analytic, select Details and then click on Run Analytics in the yellow bar.

2. Why is a box greyed out?

A grey box indicates that an analytic is in the process of development or that in order to access the analytic you must upgrade your plan.

3. Why aren’t the analytics automatically run?

Some of the Advanced Analytics offered by TxT are computationally heavy. For faster and more distributed load times, analytics must be run manually by users.

4. What sorts of categories does Named Entity Recognition and Resolution detect?

TxT can accurately detect named entities such as organizations, people, and locations. TxT will then determine when two entities refer to the same thing in the real world (entity resolution).

5. What do the nodes represent in the Entity Relationship Graph?

The nodes represent entities and the links indicate relations between them. Find out more in the TxT features page.

6. How is Topic Modeling calculated?

TxT’s topic modeling analytic uses a language-independent probabilistic model to partition conversations into distinct themes. It looks at the pattern of word usage within and across texts, not at frequency. Learn more about Scraawl’s Topic Modeling analytic.

7. In what ways is Timeline Analytic different from the timeline in Basic Statistics?

Both are useful features, but the Timeline Analytic gives a break-out view of articles with description texts to gain a better temporal view of events and trends. Timeline in Basic Statistics, however, gives you the option to filter by time range.

8. How is Text Summarization calculated?

TxT summarizes a single document or finds the most relevant sentences from a collection of documents. The summarization algorithm uses diversity as a weighted feature so that unique, high frequency information tops the results.

9. Can TxT also analyze image data?

While TxT is not a visual data tool, it does offer image processing analytics such as Media Gallery and face detection. If you are interested in running analytics on purely visual data, you can learn more about Scraawl PixL.

10. Why does Face Detection not detect faces in all of the images in my dataset?

TxT’s Face Detection only extracts faces from the most popular images. If your dataset has a high volume of images, Face Detection will only detect faces in the top 250 images.

1. What is raw data?

The Raw Data tab shows all the posts in your report. Posts are displayed in chronological order with the most recent tweet displayed first. The posts are searchable using the supported operators for each feed (see the operators link in the search tip under the Search box).

2. How can I search and filter my data?

There are many ways to filter your data in Scraawl. (1) You can use the Timeline sliders on the Basic Statistics dashboard to focus on posts during a particular time period. (2) You can select and exclude posts associated with elements from any of the “Top” lists in Basic Statistics. (3) After drilling down on a particular element in a “Top” list, you can use the View All button to see the posts associated with the selected element. (4) You can use the geo-fencing feature on the Location Map to focus in on posts from a particular region – remember to select the relevant geo-type (geo-coded, geo-referenced, or geo-profiled). (5) You can search and filter the Raw Data.

3. Can I search and filter from my raw data?

Yes. You can use a number of search operators in raw data such as word-match, time, or username. You can also use Scraawl’s Sentiment, Community, and Topic analytics for search. You can create combinations of these analytic operators, layering and filtering as needed. A complete list of supported search expressions can be found by clicking on the operators link in the search tip under the Search box in Raw Data. Once you have found the desired posts using the search operators, you can choose to keep or exclude the posts using Keep ONLY matching or Exclude. You can also use the Bookmark feature and then Export Bookmarked posts (from Actions menu) to a Case Report.

4. Do I lose all the data that was excluded from my report?

No, the data is not lost. To revert to the original dataset, select Undo All Edits from the Actions pulldown.

5. What does bookmarking do?

Once you have searched and filtered your data, you may want to bookmark select posts for future reference or a separate analysis. The Bookmark menu provides options to bookmark or un-bookmark selected posts. You can Export Bookmarked posts (from Actions menu) to a Case Report. Case Reports then behave like any other report – you can view Basic Statistics, Advanced Analytics, and Raw Data.

1. What are the pricing plans for a TxT Professional, Premium, or Enterprise plan?

Please refer to the plans page or contact us for further pricing information.

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