Customer Support Solutions

TrainingTraining

Customized, scenario-based, hands-on training by experts in the science of social networks
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TRAINING

Scraawl offers comprehensive social media and data analytics training to meet your needs. Scraawl training can be customized for one-day or multi-day intensives where students learn the tool, as well as the fundamentals of social network analysis. These trainings were developed by social media subject matter experts, research scientists, and software engineers.

SupportSupport

Dedicated account managers offer support through multiple channels of communication
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SILVER

Email & Chat | 9am - 5pm EST, Weekdays

GOLD

Phone, Email, Chat & VTC | 9am - 7pm EST, Weekdays | Dedicated Support Team

PLATINUM

Phone, Email, Chat & VTC |24/7 Support |Dedicated Support Representative

On-Premise InstallOn-Premise Install

Scraawl analytics on your data, behind your firewall
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ON-PREMISE INSTALL

For enterprises and agencies who interested in integrating Scraawl SocL, PixL, and TxT analytics with their proprietary datasets and need to maintain the installation behind their corporate firewall, we offer an option for on-premise installation and deployment of our analytics engine and dashboards. Scraawl's on-premise solution is available as a “virtualized appliance” that can be installed on standard server-class machines, using public or private cloud infrastructure. Our engineering team will work with you to understand your requirements, and data sets to configure and integrate Scraawl’s analytics engines, analytics models, visualization dashboard, and user management tools to meet your enterprise’s analytics needs.

Our Latest Case StudiesOur Latest Case Studies

Informed decisions with in-depth analytics for exceptional results
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