Frequently Asked QuestionsFrequently Asked Questions

Don't see your question below? Contact us!
1. I created a new account but I still can’t log in, why?

After registering, you should have received an e-mail confirming your registration. Open that e-mail and click on the provided link to complete the registration process. If you have not received the e-mail, please check your spam folder or contact us to help resolve the issue.

2. Scraawl does not accept my password. What should I do?

Make sure your password is at least 8 characters long and contains at least one letter, one number, and one of the following special characters: ! @ * # $ _% ^

3. I forgot my password. What should I do?

Use the Forgot password? link on the Scraawl home page, and follow the instructions to reset your password.

4. How do I close or delete my Scraawl account?

Go to your My Profile page and click on the Delete Scraawl Account button at the bottom of the page.

5. How can I get started with a PixL account. Is there a basic/free option?

If you would like to try Scraawl PixL, please get in touch through our Contact Us There is no free or basic option but we do offer PixL demos for those interested.

6. What image and video formats are supported by PixL?

Almost all standard video and Image file types are supported in PixL. A complete list of image and video file formats supported by PixL is provided below:

Image file types: jpg, jpeg, png, tga, raw, bmp, pcx, svg, webp, gif, tif, dib, ico, cr2, crw, dcr, dng, kdc, mef, mrw, nef, orf, pef, raf, sr2, srw, x3f, ppm, pgm, tiff, epi, eps, jpc, psd, pnm, rgb, rgba, sgi

Video file types: mp4, avi, rm, flv, wmv, 3gp, webm, rmvb, mpg, mts, m4v, mpeg, mov, swf, ts, ogv, 3g2, f4v, h264, mxf, qt

7. Is there a maximum file size that PixL can handle?

The maximum files size is set by user policy and depends on the plan you have purchased. It can vary between 100MB to 4GB , depending on your policy. Contact customer support for more information.

8. How can I upload a video or image?

Click on Create Report. This will take you to a page with the options to upload images or video. Remember to give your report a name, then click on the green Add Video button. From here a window will pop up where you can select your video or image source. Now click on “Upload Files” and start Scraawling!

9. How do I know if a file has been uploaded?

If a file has successfully been uploaded, a pop-up note will appear on your screen. It is imperative that you do not exit the upload page while the video is uploading.

10. What happens to the videos or images once they are uploaded to PixL?

Once videos are uploaded they will remain accessible in your My Reports page unless deleted by the user.

11. Do I need any machine learning expertise to use PixL?

No machine learning experience is needed to use PixL. PixL image and video analytics models algorithms have already been trained with large amounts of ground truth data. Users can simply invoke these analytics on their data from the PixL user interface, and can view the results.

1. How many reports can I set up and how many posts can I collect per report?

The number of reports allowed, and posts per report depends on your account privileges. Go to the My Profile page to see your account privileges. There are limits on the number of Search Reports, Streaming Reports, Brand Reports, Archived Reports, Shared Reports, and Case Reports.

2. Is there a limit to the number of reports I can share?

Yes, your account type determines the number of reports that you can share. Check the My Profile page to see your account privileges.

3. What is a Streaming Report?

A Streaming Report is one that has a search in progress. On the My Report page, Streaming Reports will be highlighted in green and show status as Running.

4. Can I stop a streaming search?

A streaming search can be stopped at any time by selecting Stop Report from the Actions pulldown on the My Reports page or on the page of the report itself.

5. I get a message that I have to archive or delete a report before creating a new one, why?

Your profile allows you to have a certain number of reports. You will get this message if you’ve reached your limit and are trying to create a new report. You can delete or archive one or more of your existing reports to get around this. Note that the number of archived reports is also limited – Check the My Profile page to review your limits. Different account types have different report limits. Contact us if you are interested in upgrading your account.

6. What does it mean if a report’s status shows as edited?

This means that you have applied some filters (or excluded some posts). Once a report has been filtered, use the Update statistics button to refresh the Basics Statistics calculations to reflect the selected data. Similarly, you can use the Update analytics button to refresh any of the Advanced Analytics. The original full dataset can easily be retrieved using Undo All Edits from the Actions pulldown.

7. My report says it is complete even before the timeout duration. Why?

A report is considered complete when the number of posts collected reaches the Maximum Posts per Report limit (which can be found on your My Profile page).

8. My report stopped with a timeout notification even before it reached the maximum posts per report. Why?

A search is considered timed out when the search has been executing for the duration as defined by the Report Timeout period specified on your My Profile page. At this point the search will timeout even if the post count in the report is less that the maximum allowable tweets per report.

9. How do I share a report with someone else?

You can share a report with anyone using the Share/Unshare feature which can be accessed from the Actions pulldown. Both streaming and completed reports can be shared. To share a report, enter the e-mail address of the person with whom you want to share the report. That person will receive an e-mail informing them that a report has been shared with them. If the person does not have a Scraawl account, he/she will have to register with Scraawl to see the report.

10. Can I stop sharing a report?

Yes, if you are the owner of the report, you can revoke access to a particular recipient or all recipients of a shared report. To revoke access, select Share/Unshare from the Actions pulldown and then select Revoke Access for individual users. The Revoke All button can be used to revoke access to any or all users.

11. Where can I see a list of reports that have been shared with or by me?

All shared reports can be seen in the My Folders section of the My Reports page. Shared Reports includes reports you have shared with others. Reports Shared With Me includes reports others have shared with you.

12. I shared a report with a user and they cannot see the raw data or run any analytics. Why?

Only the owner of a report can see the raw data and run analytics on a report. All viewers of a shared report have read-only access – they will see any filters you have applied and any analytics you have run.

13. What are case reports?

You can bookmark posts from any report (or from multiple reports) and export them to a Case Report. Case Reports then behave like any other report – you can see Basic Statistics, Advanced Analytics, and Raw Data.

1. How do I zoom or pan?

In order to pan, you must first zoom in on the video. To zoom, simply click on the magnifying glass symbol in the options bar below the video. Once you’ve zoomed in, you can use your left and right keys to pan left and right.

2. How do I speed up the video.

At the bottom of the video you should see the symbol 1x. If you hover over the 1x you will see options for video speed.

3. Can I reduce the brightness of a video?

You can edit brightness, contrast, saturation, and hue of any video by hovering on the hamburger menu in the video options bar.

4. Are the changes I make in the view player permanent?

Not at all, you can reset your view, speed, and other video edits by clicking on the original setting or clicking on Reset.

5. My video player won’t let me change to Face Detection View. Why is that?

This is because you have not yet run the analytic. Once you do, then you will be able to view the detected faces in the video player.

1. What types of analytics are included in PixL?

Pixl includes face detection, face recognition, object detection and classification, face and object tracking, co-occurrence analysis and object detection for satellite imagery

2. I clicked on the Details button on an Advanced Analytic but there is nothing there.

To view an Advanced Analytic, select Details and then click on Run Analytics in the yellow bar.

3. Why is a box greyed out?

A grey box indicates that an analytic is in the process of development or that in order to access the analytic you must upgrade your plan.

4. Why aren’t the analytics automatically run?

Some of the Advanced Analytics offered by PixL are computationally heavy. For faster and more distributed load times, analytics must be run manually by users.

5. What are the factors that impact the quality of PixL’s detection and analytics results?

Several factors such as video resolution, motion blur, pose, partial occlusions, and lighting conditions may impact the quality of the results.

6. What does PixL Face Detection Analytics do?

PixL’s face recognition analytics allow analysts to recognize individuals of interest by matching faces detected within a video or set of images against a user-provided dataset of faces. A confidence level is returned with each match. Currently PixL returns 4 confidence levels – High, Medium, Low and Very Low

7. About how many faces can PixL accurately recognize?

For commercial use cases, PixL comes pre-configured with a celebrity dataset for celebrity recognition. The celebrity dataset includes over half a million images of 50,000 celebrities. PixL provides users with the tools needed to update, label, and maintain their own custom image/face datasets against which face recognition can be performed.

8. How can I find the other instances where a face pops up in a video?

Tracks of similar faces are grouped into a single entity. Users drill down into pages or the video player to navigate through the detections and tracks.

9. What is the difference between face detection and face recognition?

Face detection looks for scenes where a face occurs, whereas face recognition will match a face that you have uploaded to a celebrity data set. Then face recognition has identified a celebrity face match, it will recognize instances of that celebrity in the video.

10. How does PixL perform Object Detection?

PixL uses multiple advanced artificial intelligence and machine learning models to detect and label objects. PixL machine learning-based models predict the positions of bounding boxes, the object classes, and their probabilities directly using fully connected layers on top of a convolutional feature extractor. The object detection modules are combined with a robust tracker to track and predict the positions of the detected objects. Objects are classified into 80 classes/labels (e.g., car, truck, motorcycle, cat, dog, bird, etc.), and these labels are grouped and displayed in 4 high level categories – people, vehicles, animals, and other

11. What sort of objects does object tracking detect and follow?

Scraawl PixL can detect thousands of objects such as vehicles, buildings, and even household goods.

12. How small can an object or face be for PixL detect and analyze it?

PixL is currently optimized to detect objects and faces that are a minimum of 40 pixel in either dimension

13. What is Co-occurrence Analysis Face Comparison?

PixL’s co-occurrence analytics identifies when and where the tracks of entities overlap in an image or video. For each overlap, or co-occurrence, details of the time of overlap, frame IDs, duration of overlap, number of overlaps, and details of overlapping faces are provided. These analytics provide the capability to identify two or more people who appear in the same scene and other scenes in which the same individuals are seen together. PixL’s interactive user interface allows the analyst to search through co-occurrences and view the frames associated with each co-occurrence, giving context to the instance of each overlapping track.

14. What is Celebrity Recognition?

PixL comes pre-configured with a celebrity dataset for celebrity recognition. The celebrity dataset includes over half a million images of 50,000 celebrities. This dataset is continuously being updated

15. What is a recognition dataset and how do I create one?

A recognition dataset is a searchable repository of labeled faces, both created and owned by the user (or one provided by PixL, for example a celebrity dataset). The repository may contain more than one face of an individual. The faces in the recognition dataset are converted and saved as a feature vector, which is used to compare a detected face against that of a face in the recognition dataset.

16. Does PixL come with any pre-configured Datasets

PixL includes a celebrity dataset of over 50,000 celebrities.

17. How do I create a dataset or add faces to or delete faces from a face collection?

There are two ways to create a data set (i) User can go to Settings, My Face Recognition Datasets and create a new dataset, and upload images with faces into the dataset, or (ii) A user can take the entire results of a detection job and export the detected faces to a recognition dataset. Once the dataset is created users can edit and relabel datasets using the PixL recognition datasets viewer and editor.

18. Can Satellite View work on non-drone videos?

As long as the video was taken from an overhead camera angle, PixL Satellite View should be able to identify objects of interest in the uploaded visual data.

1. What does the Track Data menu option in PixL contain?

Track data contains detailed information of all entities that were detected in the upload video or images, including the entity ID, the track ID, the number of overlaps, number of frames that the entity appeared in, and track start and end times. All he track data is searchable by entity ID’s and other parameters such as overlaps, track IDs, etc using Boolean search operators such as a AND, OR and NOT

1. What are the pricing plans for a Scraawl Personal, Professional, Premium, or Enterprise plan?

Please refer to the plans page or contact us for further pricing information.

More ResourcesMore Resources

Learn more about Scraawl with white papers and video tutorials

Tracking Influencers during live events has never been easier. Find out how to here:

Interested in Bot Detection? Learn more here:

Who we are and what you can do with Scraawl:

Terms of ServiceTerms of Service

Read our approved use cases and more